Rich Randallís twenty five years of experience at ITT Corporation included
a broad range of assignments from R&D manager to leader of an international
manufacturing business with seven units in the US and Europe.
While Director of Engineering, he implemented cutting edge new product
development methods, including Voice of the Customer, Concept Selection
and Robust Design, all managed within a formal Stage-Gate process. He
received multiple U.S. and international patents for innovations in fluid
Tapped as a division project manager, he led ground-breaking process
reengineering and ERP projects, laying the foundation for ISO quality
certification. He concurrently took a leadership role in engineering process
automation, electronic document management and product configuration.
Numerous best practices developed under his leadership were adopted by
other ITT units.
In 1997 he was one of 40 executives chosen for the inaugural ITT Strategic
Management Program, an international boot camp led by Ashridge Management
College (UK) and the Duke Fuqua School of Business. Rich and his team
used those lessons and tools to develop break-through strategic business
When ITT adopted Lean Six Sigma he took a hands-on approach. His teams
made dramatic improvements in cycle time, on-time delivery and inventory
turns, leading to double-digit percentage increases in profitability and
cash flow. He became a certified Green Belt and developed pricing analysis
methods which led directly to significant, sustained margin improvements.
Rich has been personally recognized with the Gold Ring of Quality, ITTís
highest quality award, and is a three-time nominee for the ITT Harold
Geneen Award. His teams were recognized with the Chairmanís Award for
Growth, a team Gold Ring of Quality for operational excellence and the
ITT Engineered for Life Award for innovative new product development.
In 2006 Rich Randall founded the business consulting firm New Level
Advisors. Rich holds board seats on the Penn State Engineering Society
and The Rose Corporation, a privately held manufacturer in Reading, PA.
He is a member of the Product Development and Management Association,
the International Society of Pharmaceutical Engineers and the American
Society of Mechanical Engineers.